Senior Manager, Process Optimization & Delivery Excellence
NBCUniversal
Full-time
On-site
New York NEW YORK United States
All
Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
The Senior Manager, Process Optimization & Delivery Excellence drives continuous improvement across Business and Technical Operations. This role partners with leaders throughout the organization to identify inefficiencies, design scalable workflows, and implement best practices that enhance delivery velocity, quality, and effectiveness.
Serving as both strategic consultant and hands-on contributor, this leader optimizes processes across PMO, vendor governance, change management, and technology functions while stepping in to support critical strategic programs when needed. The role emphasizes foundational process improvement first, then leverages emerging technologies to operationalize and scale efficiencies.
Key Responsibilities
Enterprise Process Optimization
Assess current state processes across operations and technology functions to identify gaps, bottlenecks, and improvement opportunities
Design and implement optimized processes that improve efficiency, reduce cycle time, and enhance quality across program delivery, vendor management, and change initiatives
Establish process standards, documentation, and governance frameworks that scale across the organization
Lead process mapping workshops and value stream analysis sessions with cross-functional stakeholders
Delivery Excellence & Performance Management
Define and track key performance indicators (KPIs) and metrics that measure operational health, delivery effectiveness, and process maturity
Build dashboards and reporting mechanisms that provide visibility into process performance and improvement trends
Conduct root cause analysis on delivery challenges and implement corrective actions
Drive data-driven decision making through analytics, benchmarking, and trend analysis
Continuous Improvement & Methodology
Champion Lean, Six Sigma, Agile, or other continuous improvement methodologies across the organization
Facilitate kaizen events, process improvement workshops, and retrospectives to foster a culture of continuous learning
Identify and prioritize improvement initiatives based on business impact, feasibility, and strategic alignment
Build capability across teams to identify and implement their own process improvements
Cross-Functional Collaboration
Partner with Strategic Delivery leadership to optimize program management standards, vendor governance standards, tools, and delivery frameworks
Provide hands-on program support for strategic initiatives during high-demand periods, using embedded experience to identify real-time optimization opportunities
Collaborate with vendor governance teams to streamline procurement, onboarding, and performance management processes
Work with change management and communications teams to ensure process changes are effectively adopted
Engage with technology leadership to align process improvements with technical architecture and tooling strategies
Tools, Automation & Scalability
Evaluate and recommend process automation opportunities and digital workflow tools, considering AI for documentation, AI copilots for productivity and intelligent process mining tools
Identify opportunities to leverage AI and machine learning to enhance process efficiency, decision-making and predictive analytics
Partner with technology teams to implement automation solutions that reduce manual effort and human error
Ensure process documentation is accessible, current, and integrated into knowledge management systems
Build scalable frameworks that enable repeatable excellence
Qualifications
Required Experience & Skills
8-10+ years of experience in process improvement, operational excellence, or delivery management roles
Proven track record optimizing processes in technology, operations, or program delivery environments
Strong knowledge of process improvement methodologies (Lean, Six Sigma, Agile, Kaizen)
Experience with process mapping, value stream analysis, and root cause analysis techniques
Demonstrated ability to work cross-functionally and influence without direct authority
Proficiency with process management and visualization tools (e.g., Visio, Lucidchart, Miro, Smartsheet)
Strong analytical and problem-solving skills with experience using data to drive decisions
Excellent communication and stakeholder management skills
Preferred Qualifications
Certification in Lean Six Sigma (Green Belt or Black Belt), PMP, Agile/Scrum (CSM, SAFe), or related disciplines
Experience with workflow automation tools and platforms
Background in PMO operations, vendor management, or change management
Knowledge of project and portfolio management tools (e.g., Jira, MS Project, Smartsheet)
Experience in media, entertainment, or technology industries
Strong facilitation and workshop leadership skills
Self-starter with entrepreneurial mindset and ability to drive results with minimal direction
Passion for operational excellence and co
Additional Requirements:
Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-Versant worksite, most commonly an employee’s residence.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $165,000 (bonus eligible).
We are accepting applications for this position on an ongoing basis.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
The Senior Manager, Process Optimization & Delivery Excellence drives continuous improvement across Business and Technical Operations. This role partners with leaders throughout the organization to identify inefficiencies, design scalable workflows, and implement best practices that enhance delivery velocity, quality, and effectiveness.
Serving as both strategic consultant and hands-on contributor, this leader optimizes processes across PMO, vendor governance, change management, and technology functions while stepping in to support critical strategic programs when needed. The role emphasizes foundational process improvement first, then leverages emerging technologies to operationalize and scale efficiencies.
Key Responsibilities
Enterprise Process Optimization
Assess current state processes across operations and technology functions to identify gaps, bottlenecks, and improvement opportunities
Design and implement optimized processes that improve efficiency, reduce cycle time, and enhance quality across program delivery, vendor management, and change initiatives
Establish process standards, documentation, and governance frameworks that scale across the organization
Lead process mapping workshops and value stream analysis sessions with cross-functional stakeholders
Delivery Excellence & Performance Management
Define and track key performance indicators (KPIs) and metrics that measure operational health, delivery effectiveness, and process maturity
Build dashboards and reporting mechanisms that provide visibility into process performance and improvement trends
Conduct root cause analysis on delivery challenges and implement corrective actions
Drive data-driven decision making through analytics, benchmarking, and trend analysis
Continuous Improvement & Methodology
Champion Lean, Six Sigma, Agile, or other continuous improvement methodologies across the organization
Facilitate kaizen events, process improvement workshops, and retrospectives to foster a culture of continuous learning
Identify and prioritize improvement initiatives based on business impact, feasibility, and strategic alignment
Build capability across teams to identify and implement their own process improvements
Cross-Functional Collaboration
Partner with Strategic Delivery leadership to optimize program management standards, vendor governance standards, tools, and delivery frameworks
Provide hands-on program support for strategic initiatives during high-demand periods, using embedded experience to identify real-time optimization opportunities
Collaborate with vendor governance teams to streamline procurement, onboarding, and performance management processes
Work with change management and communications teams to ensure process changes are effectively adopted
Engage with technology leadership to align process improvements with technical architecture and tooling strategies
Tools, Automation & Scalability
Evaluate and recommend process automation opportunities and digital workflow tools, considering AI for documentation, AI copilots for productivity and intelligent process mining tools
Identify opportunities to leverage AI and machine learning to enhance process efficiency, decision-making and predictive analytics
Partner with technology teams to implement automation solutions that reduce manual effort and human error
Ensure process documentation is accessible, current, and integrated into knowledge management systems
Build scalable frameworks that enable repeatable excellence
Qualifications
Required Experience & Skills
8-10+ years of experience in process improvement, operational excellence, or delivery management roles
Proven track record optimizing processes in technology, operations, or program delivery environments
Strong knowledge of process improvement methodologies (Lean, Six Sigma, Agile, Kaizen)
Experience with process mapping, value stream analysis, and root cause analysis techniques
Demonstrated ability to work cross-functionally and influence without direct authority
Proficiency with process management and visualization tools (e.g., Visio, Lucidchart, Miro, Smartsheet)
Strong analytical and problem-solving skills with experience using data to drive decisions
Excellent communication and stakeholder management skills
Preferred Qualifications
Certification in Lean Six Sigma (Green Belt or Black Belt), PMP, Agile/Scrum (CSM, SAFe), or related disciplines
Experience with workflow automation tools and platforms
Background in PMO operations, vendor management, or change management
Knowledge of project and portfolio management tools (e.g., Jira, MS Project, Smartsheet)
Experience in media, entertainment, or technology industries
Strong facilitation and workshop leadership skills
Self-starter with entrepreneurial mindset and ability to drive results with minimal direction
Passion for operational excellence and co
Additional Requirements:
Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-Versant worksite, most commonly an employee’s residence.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $165,000 (bonus eligible).
We are accepting applications for this position on an ongoing basis.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.