Professional Services Senior Program Manager.

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Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

• The Program Manager’s primary responsibility is to own the overall program and ensure delivery of strategy and business targets to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically large, with high complexity and have high risk exposure. Ensures the coherence of the Program, and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work.

• Owns the overall Program direction and vision in conjunction with the Business Unit and Customer. Is responsible for ensuring the linkages are maintained between the Program and the organization’s strategic direction. Delivers communications with all stakeholders in a manner that ensures clear understanding of the future direction. Directs the Management of the production of plans for the delivery of the project/multiple projects in partnership with the customer and BU to ensure acceptance, closedown and handover to service. Defines the portfolio requirements and manages the agreement process of the Program requirements and objectives with the Program Board. Operates along Rackspace working practices ensuring compliance with internal standards. Approves Project and Program plans. Exhibits expert knowledge of the practice and principles of Requirements Management at all levels of complexity. Understands and advises peers and wider community on the correct use of tools and procedures in various methodologies. Directs the definition and documentation of highly complex and possibly unclear client requirements in such a way that clarity of purpose is maintained for all interested parties. Ensures that all mechanisms are in place and correctly interface with other project and service management processes. Adapts and creates processes where deficiencies are encountered in current process and contributes to Rackspace best practice. Has overall control of the Program implementation, with responsibility for the Program's achievement. Responsible for establishing the Program, securing sufficient resources and monitoring progress. Reviews each stage with project managers, Program managers and the customer where appropriate. Escalates to customer when appropriate prior to stage review. Directs the Management of the business and Program risks and ensures the production of an effective plan and risk assessment so that timescales and Program costs are understood and underwritten by all by the parties appropriate. Owns and manages enterprise level issues, instigates and manages corrective action plans in conjunction with senior stakeholders. Ensures that escalation takes place within the Program or Portfolio structure when acceptable solutions are not found within the project. Ensures that unresolved issues receive adequate attention at regular management meetings. Ensures that formal review procedures are used. Is accountable for directing the tracking of Program costs and supporting Business Units in meeting payment milestones. Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction. Directs the Integration of financial data for multiple projects. Input into vendor selection process for key bids and RFP responses to Supply Chain team. Determine relevant vendors for projects within the Program. Provides input into creating the appropriate governance structure and ensures Program team adhere to the processes and improves the structure where opportunities present themselves. Is responsible for the quality of the Program deliverables by ensuring all practices and participants conform to agreed standards and processes. Combines reports from a number of sources to generate accurate and integrated Program performance reporting to senior stakeholders. Exhibits expert knowledge of the theory and practice of project quality management. Reviews and validates project Quality Plans, and Quality Control and Assurance reports in all environments including complex, high risk ones. Advises others in implementing quality management practices on their projects. Fosters a continuous improvement regime. Leads Quality Reviews and ensures lessons learned in this area are captured implemented and shared centrally. Acts as the lead and focal point for the Program driving people behaviors and production of deliverables to achieve the desired Program outcomes. Facilitates the appointment of individuals to the Project Management teams and defines the Program’s governance arrangements. Ensures maximum efficiency in the allocation of common resources and skills within the Project Portfolio. Is responsible for supporting and guiding personal and professional development within the Project Management Community. Undertakes assessment & selection training. Participates in assessment and recruitment processes. Deal with escalations appropriately. Helps to determine new, creative ways to employ teams on projects and distribute responsibilities. Fully conversant with all key PM industry benefits management processes. Responsible for ensuring that the aims of the Program and its projects continue to be aligned with evolving business needs.

• Expert-level understanding of project management processes and frameworks
• Expert-level knowledge of the business, functional operations and strategic initiatives
• Client/Customer Service
• Coaching/Counseling
• Conflict Management
• Customer Relationship Management
• Data Analysis
• Data Modeling Skills
• Leadership
• Meeting Management
• Operational Management
• People Management
• Presentation Building
• Public Speaking
• Stakeholder Management (external/internal)
• Strategic Planning