As a Customer Success Manager (CSM), you will be the primary point of contact and a trusted strategic partner for a diverse portfolio of real estate professionals. You will guide customers in adopting new tools and workflows, unlocking opportunities for growth and efficiency on our platform. Your expertise and coaching will give our customers a competitive edge in a dynamic real estate market.
Act as a trusted advisor and coach, building strong relationships with key accounts through regular check-ins.
Serve as the primary consultant on our real estate technology platform, providing expertise on integrations and tools.
Demonstrate how our solutions drive business growth, focusing on lead generation, conversion, sales optimization, and customer service.
Host regular Business Reviews to discuss product engagement, customer goals, and share relevant updates.
Ensure successful product implementation and adoption aligned with customer and internal goals.
Support customers through comprehensive onboarding and enablement.
Collaborate with cross-functional teams to provide feedback, improve products, and identify renewal or expansion opportunities.
Translate product insights and data into actionable strategies, coaching customers toward improved results.
3+ years in a customer-facing success, sales, or support role, ideally with SaaS and strategic accounts.
Adaptable learner, eager to embrace change in a dynamic environment.
Strong communicator with excellent interpersonal skills.
Consultative and curious, skilled at discovery and advising on best practices.
Tech-savvy, comfortable with SaaS applications and complex integrations.
Proactive self-starter with strong project and time management skills.
Problem solver who views challenges as opportunities for growth.
A background in real estate, and real estate technology is highly desirable.
Transferable Skills
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.