The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team and you will be joining a team of representatives, and answer directly to our VP of Customer Success & Customer Support Team Lead.
Responsibilities
- Communicate with customers via phone, chat and email
- Provide knowledgeable answers to questions about our product
- Become an expert in our software
- Troubleshoot and resolve technical or account related issues, escalating complex cases to Engineering as needed
- Ability to work at a fast pace, completing upwards of 50 customer engagements per day
Qualifications
- You gain energy from connecting with and helping people
- Fluent English speaker with strong verbal, written, and interpersonal skills
- At least 1 - 3 years experience in a customer facing role
- Ability to multi-task, organize, and prioritize work
- Ability to quickly learn complex software products
- Comfort working remote
- Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.