Case Manager
HireframeWe’re seeking a Case Manager to join an early-stage cybersecurity startup tackling one of the fastest-growing forms of digital crime—authorized fraud.
The company’s mission is to protect consumers from scams and help them recover lost funds across both traditional banking and the crypto ecosystem. Partnering with leading financial institutions and crypto platforms, it delivers real-time scam intelligence and recovery support.
With a high-profile pilot launching with a major crypto trading platform, the Case Manager will be on the front line of the scam recovery operation—managing intake, gathering accurate information, and providing timely updates and empathetic support to affected users.
This is a 3-month contract with potential to transition to a permanent role based on performance and business needs.
Responsibilities
- Monitor and manage incoming requests for assistance for potential scams.
- Collect all required information from customers and ensure it is complete and accurate.
- Communicate with customers compassionately and professionally, providing updates and gathering additional details as needed.
- Coordinate internally with your crypto investigation experts to move cases forward.
- Document case progress and ensure timely resolution.
- Work UK business hours (approx. 9 AM–6 PM GMT).
- Excellent verbal and written communication skills in English.
- Strong organizational and detail-oriented mindset.
- Comfortable working independently in a remote, startup environment.
- Prior experience in support, customer service, or case management.
- Interest or familiarity with cryptocurrency and digital assets is a strong plus.
- Experience in cybersecurity, fintech, or fraud recovery is a bonus.
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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